Reports to Hotel Front Desk Manager and Supervisor.Provides the highest quality of service and hospitality.Demonstrates understanding of Hotel operations.Completes assigned checklists and projects.Communicates with housekeeping and other Casino departments to meet guest needs.Strong commercial/business awareness and demonstration of sales capabilities.Maximize sales revenues through up-selling and marketing promotions.Reconciles all guest folios, identifies and fixes errors.Processes transactions associated with guests stay.Checks guests in and out of Hotel efficiently while providing excellent customer service.Adheres to all Standard Operating Procedures, (SOPs).Excellent customer service skills are required. The agent will be knowledgeable of procedures and efficiently using Visual One to assist guests with Hotel needs. They will maintain a positive demeanor for all guests and team members. The Hotel Front Desk Agent will contribute to the success of Oxford Casino Hotel by providing customer service to all guests and team members. Reports to:Hotel Front Desk Supervisor and Front Desk Manager Job Title:Hotel Front Desk Agents Night Audit

Oxford casino hotel jobs